Frequently Asked Questions

Find answers to your questions

How do I send you my login credentials?

You can use a self-destructing link with your login credentials during checkout or our on-boarding process. Simply go to QuickForget (free tool offers by Automattic the company behind WordPress), copy your credentials (URL, Username & Password), generate the link and send it to us.

How long will my customer success plan take to implement?

Once you sign up, we’ll have your plan set up within 24-48 hours. Everything from speed improvements to security optimization will be addressed by our team automatically.

Does it matter what hosting provider I'm using?
We’ll work with anybody regardless of their hosting provider. We understand that different websites have different needs and that people have realistic budgets that they have to meet. If you’d like to upgrade, we recommend our trusted hosting partners.
Do you manage WooCommerce websites?
Websites with advanced functionality like this require our Customer Success Plan. They take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.
What's included in your unlimited edits?

Unlimited edits do include edits to content, changing plugin settings and CSS adjustments. They do not included custom development (PHP, plugins, themes, etc), updating custom code, graphic design or building out a new website or subdomain.